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Innergy - Business Forum
This interactive portal provides you with the information you need to improve your performance, increase your profitabilty and enable change.
Read and comment on the various articles below, or post your own question or article by sending it to forum@innergy.co.uk
Latest Articles
Creating Sales Momentum
How many people do you know sign up to go to the gym each year with the objective of building more muscle than a bodybuilder and getting fitter than an elite athlete, and find that at the end of the year they haven’t achieved what they set out to do? I know I used to be one of them!
Certainly for me, one of the main reasons why year on year I failed is the simple...
Relationship Selling
In the world of selling and in most companies there is a continuum of selling styles. At one end of the scale are experienced practitioners who apparently fulfil their sales targets with little effort and seem to have great interactions with their customers. At the other end there are those who seem to perennially struggle to come to terms with their customers requirements,...
Trust and the Elephant
I love working with a team who I completely trust. It empowers me every day, and I feel enormously motivated by it, but it wasn’t forever thus.
How many of you have wondered what other fellow directors or fellow managers in your business with might be doing behind your back? Have you wondered what they have been talking about in some meetings that you weren’t party...
Carrot Management
A few years ago while working in the distribution industry, a London based regional competitor went into liquidation on the Friday before a bank holiday weekend. We knew that if we could set up by the Tuesday after the bank holiday and attract their customers we could establish a distribution centre in London - which we didn’t have - far faster that we would have...
Sales Process Development
How many companies have formally documented sales processes?
Perhaps less than you think. It’s not an issue that’s restricted to small or medium sized companies. Despite significant investments in marketing activities, Customer Relationship Management (CRM) technology, complex compensation systems and the ongoing recruitment of new and replacement salespeople,...
Job Vacancy: Administration and Operations Coordinator (Kent)
Innergy are a leading provider of consultancy, training, recruitment and other HR related services.
Following a period of unprecedented growth, we currently have an opening for a full time Administration and Operations Coordinator, based in our new Ashford offices (Kent).
Salary:
£18,000 to £20,000
The purpose of the role is to:
Support the team and develop...
Job Vacancy: Marketing Executive (Ashford, Kent)
Innergy are a leading provider of consultancy, training, recruitment and other HR related services.
Following a period of unprecedented growth, we currently have an opening for a full time Marketing Executive, based in our new Ashford offices (Kent).
Salary:
£18,000 - £22,000 plus bonus
The Role:
As a Marketing Executive, you’ll be responsible for assisting...
Job Vacancy: Telesales Executive (Kent)
Innergy are a leading provider of consultancy, training, recruitment and other HR related services.
Following a period of unprecedented growth, we currently have an opening for a full time Telesales Executive, based in Kent.
Salary
£16,000 plus uncapped commission (realistic OTE £30,000 to £38,000)
The Role
As a telesales executive, you’ll be working from our...
Delivering Powerful Customer Experiences
The reputation of any business affects retention, new customers coming on board and business growth. This series of articles explores the Gaps to Close between being an average business providing average service and a great business providing great service.
Mind the Gap No 1 – Know what your customers expect
Most organisations know that they have no unique product or...
Split Personality?
When looking at peoples various personality types, I’d always thought that I had some characteristics of them all. Like most personality profiling, Innergy’s personality profiling identifies a number of predominant personality types and labels them. (The Innergy profile names the types after the elements: Air, Fire, Earth and Water) .
Some days I can say that I...
Nominate a Virtual Customer
We all know that we should put the customer first, we all know about internal and external customers and we all know about the importance of customer service in a successful business.
So, to improve our performance it’s straight forward, simply go out and ask your customers what they want - and then give them that!
Not so fast! What if our customer base is so large or...
Customer Service Vs Customer Focus
How many of us have had the chance to take a cruise? Maybe around the Med, or even further afield; the Caribbean or Mauritius maybe?
For those of us who haven’t we can only imagine what it must be like; sunshine from dawn till dusk, swimming forever, a plethora of sporting activities, dancing under the stars, fine wine & foods, new friends, wonderful service, dinner...
Vaseline and Planning!
In January this year, my Innergy colleague Gordon, a client and I decided to try and run the London marathon.
None of us are natural runners by any means, and none of us had done much training. Honed and athletic, we were definitely not. In about 4 months, we had to prepare our bodies and minds to overcome this personal Everest. [Set a challenging but achievable...
The Lessons of Children
I work very hard and I love what I do. Every day I get excited about the opportunities that lay before me and I constantly look to evolve and grow both my business as well as me personally.
The way I see it, I am here to make a significant and positive difference, and I won’t rest until I have done that.
However, I have learned some very poignant lessons in my...
Change – an emotional journey
Picture yourself on a chilly winter’s evening, it is snowing outside but you are in your favourite pub enjoying the warmth of the open fire, the company of good friends and the smoothness of the guest ale. The year is 1985 and, oh yes, the room is hazy with cigarette smoke.
Remember it?
In 1985 it was inconceivable that smoking would be banned in pubs, but here we are...